Frequently Asked Questions

Have questions? We’ve got answers! Our FAQ page is here to help you find everything you need to know about our products, shipping, returns, and more. If you don’t see your question here, feel free to reach out. We’re always happy to assist!

Shipping & Returns

How long does shipping take?

Orders typically ship within 1–3 business days. Standard delivery within Canada or the US usually takes 5–7 business days. Worldwide (Standard): 7-21 days. Worldwide (Express): 4-10 business days

Do you ship internationally?

Yes. ROZA ships worldwide so you can enjoy our grip socks wherever you are. Shipping rates and delivery times are calculated at the checkout based on your location.

What is your return policy?

We accept returns on unused items within 14 days of delivery. To be eligible for a return:


  • Items must be unworn and unwashed

  • Tags must be attached

  • Must be in original packaging

Please note that final sale items and discounted items are not eligible for returns.

How to Request a Return

To initiate a return, please email us at rozagripsocks@gmail.com with:


  • Your order number

  • The item(s) you wish to return

  • A short explanation (optional)
    Once your return is approved, we will send you return instructions. Please note: return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

How do refunds and exchanges work if I change my mind or receive the wrong item?

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 3–5 business days.

Exchanges

We currently do not offer direct exchanges. If you'd like to order a different item, we recommend returning your original item and placing a new order.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us within 3 days of delivery at rozagripsocks@gmail.com, and we’ll make it right.

Do you offer wholesale or bulk orders?

Yes, we do. Please contact us directly for bulk pricing or partnership opportunities.

Our Products

What makes your grip socks different?

Roza Grip Socks are designed to combine function, comfort, and motivation. With strong anti-slip grip, plush cushioning, and empowering designs, they support you through every workout and moment of self-care.

Are your grip socks machine washable?

Yes. All Roza Grip Socks are machine washable. For best results, wash cold and lay flat to dry.

What size do your socks fit?

Our socks are designed to fit most women's shoe sizes from US 5–10. They offer a snug, flexible fit with secure grip.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Is my payment information secure?

Yes, we take your privacy seriously. All transactions are processed through a secure, encrypted gateway to ensure your payment details are safe.

Can I use a discount code with my order?

Yes, you can apply valid discount codes at checkout. Be sure to enter the code before completing your purchase for the discount to be applied.